In the Fall of 2012, the Greater New Orleans Foundation hired New Orleans consultant, Alan Brickman, to assist in creating, implementing, and evaluating data that would become the Foundation’s first Donor and Grantee Customer Service Satisfaction Survey. This survey was designed to gather data from key stakeholders that would help the Foundation create value for donors and meet the many needs of its grantees. The results of this survey have helped the Foundation build its strengths and address areas of improvement throughout the year.
We are grateful for the thoughtful contributions of each survey participant and are pleased to share this report with you.
Donor and Grantee Customer Service Satisfaction Survey Findings (.PDF)